GM recommends a flatbed tow truck to transport a disabled vehicle. Use ramps to help reduce approach angles, if necessary. The vehicle must be in N (Neutral) and the electric parking brake must be released when loading the vehicle onto a flatbed tow truck.

Front Attachment Points

The vehicle is equipped with specific attachment points to be used to pull the vehicle onto a flatbed car carrier from a flat road surface. Do not use these attachment points to pull the vehicle from snow, mud, sand, or a ditch.

‍

Service Mode  

Service mode will disable all air suspension operation including raising and lowering the vehicle and operation of the air compressor. This mode is useful when the vehicle is being towed on a flat bed or when any work under the vehicle is being performed. To access Service mode from the infotainment home screen, select Settings > Vehicle > Suspension > Service Mode > On or Off. Service mode is recommended when the vehicle is put on a hoist or a floor jack is used to raise a corner. Service mode automatically disables when the vehicle speed exceeds 32 km/h (20 mph).

The vehicle must be in N (Neutral) and the electric parking brake must be released when loading the vehicle onto a flatbed tow truck.

• If the vehicle will not start but still has 12-volt battery power, press and hold the brake pedal for 60 seconds and shift into N (Neutral).
• If the vehicle is equipped with car wash mode and has 12-volt battery power place the vehicle in N (Neutral).
• If the 12-volt battery is dead and/or the vehicle will not start, the vehicle will not move. Try to jump start the vehicle. If the jump start is successful, retry the “Car Wash Mode” procedure (see below).
• If jump starting is unsuccessful, the vehicle will not move. Tire skates or dollies must be used under the non-rolling tires to prevent vehicle damage.

‍

Car Wash Mode  

Car Wash mode allows the vehicle to remain in neutral for use in automatic car washes as the vehicle is designed to automatically shift into park if it has been shifted into neutral for an extended period of time. To engage Car Wash mode:

1. Apply the brake pedal
2. Shift to neutral
3. Turn off the vehicle and release the brake pedal
4. The indicator should continue to show N (neutral). If it does not, repeast steps 1-3.

‍

WARNING: If the vehicle is unable to shift into neutral, tire skates or dollies must be used under the non-rolling tires to prevent damage while loading/unloading the vehicle to prevent damage related to dragging the vehicle.

‍

‍

‍

WARNING: Incorrectly transporting a vehicle may cause damage to the vehicle. Use proper tire straps to secure the vehicle to the flatbed tow truck. Do not strap or hook to any frame, underbody, or suspension component. Do not move vehicles with drive axle tires on the ground.

‍

‍

‍

‍